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Operational playbooks

Case studies

Six real scenarios we have run — names removed, numbers directionally accurate. Each playbook covers the challenge, the approach, measured outcomes, and what we actually deployed.

Playbooks

How to read these playbooks

Each case study below follows the same structure: the asset and its province, the challenge the client was facing, the approach we took, the services we actually deployed, and the measured outcome after a defined observation window. Names and dates are removed; the numbers are directionally accurate and auditable against our dispatch logs on request under NDA.

We publish these playbooks because most security-vendor case studies in Canada are testimonials in disguise. You cannot shortlist vendors on testimonials — you need a problem, an intervention, a measured result and a licensing trail. Every playbook here names the regulation we operated under (PSISA in Ontario, Loi sur la sécurité privée / BSP in Quebec, NFPA 601 for fire watch, CDSA for narcotics posts, Bill 168 / CNESST for workplace violence, C-TPAT / PIP / AEO for cross-border logistics) and the licence numbers we carried on site.

The deployment footprint shown in each stack is what actually rolled — post count, relief structure, supervisor cadence, vehicle assets, reporting portal and SLA. If your situation resembles any of these playbooks, the staffing plan in the corresponding stack is a credible starting point for your own scope. Our proposals for new clients typically reference one or two of these playbooks as a baseline, then adjust for your specific site, risk profile and budget.

If you would like to walk through any of these playbooks in more detail with the supervisor who ran it, request an introduction through our contact form. We can arrange a confidential call under NDA to share the unredacted incident-report samples, dispatch timestamps and insurer-facing documentation that back up the summary on the page.

  • Challenge — the operational problem the client was facing
  • Approach — the written SOP changes and post structure
  • Stack — posts, relief, supervisors, vehicles, reporting
  • Outcome — measured results over a defined window
  • Licensing — the specific statutes and licence numbers

Your situation sound like one of these?

Send us your context and we'll reply with a plan specific to your situation, backed by our PSISA and BSP licensing and $5M general liability coverage.

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