A point of contact for attendees needing help
Vision Security guards served as an initial point of contact when attendees were injured or required assistance. This gave guests an identifiable security presence to approach when they needed support.
Operational playbook
Festival Security — Crowd Management and Attendee Assistance
At a festival attended by 70,000 people, security teams need to support guests, address disruptive behaviour and manage departure when the event ends. Vision Security served as an initial point of contact for injured attendees, removed 20 individuals involved in disruptive behaviour, and helped clear the property in under 10 minutes at closing. No injuries were reported during the removals, and no incidents or complaints were reported during departure.
Request a proposalAt a glance
- Event
- Festival attended by 70,000 people
- Services
- Festival security, intervention agents, crowd management and attendee assistance
- Attendee Support
- Initial point of contact for people who were hurt or needed help
- Province
- Quebec (BSP)
- Security interventions
- 20 individuals removed for intoxication-related disturbances, harassment or fighting
- Outcome
- No reported injuries during removals
- Closing operation
- Guest departure management and a final site sweep
- Clearance time
- Under 10 minutes!
- Intervention agents’ role
- Addressing disruptive behaviour and assisting with removals
The challenge
The assignment required our guards to balance several responsibilities: remain approachable to attendees needing assistance, respond to disruptive behaviour, and support an orderly departure at the end of the festival.
Intoxication-related disturbances, harassment and fights required attention while the wider event continued. The team also needed to complete a final sweep to ensure the property was clear after guests left.
Our approach
Intervention agents addressing disruptive behaviour
Our intervention agents helped handle situations involving intoxication-related disturbances, harassment and fighting. Working with the security team, they assisted with removing 20 disruptive individuals from the festival. These interventions addressed behaviour affecting other attendees. No injuries were reported during the removals.
Managing guest departure
At closing, our guards helped direct attendees off the property and maintained a security presence throughout the departure process.
Completing a final site sweep
The team conducted a final sweep as part of the closing operation. The property was cleared in under 10 minutes, with no incidents or complaints reported during departure.
Outcome
- 70,000 AttendeesSecurity Support at a Major FestivalVision Security supported crowd management and provided an initial point of contact for attendees needing assistance.
- 20 Individuals RemovedIntervention Agents Supporting Incident ResponseOur intervention agents helped remove individuals involved in intoxication-related disturbances, harassment or fights, with no reported injuries during the removals.
- Under 10 MinutesOrderly Site Clearance at ClosingGuest departure and a final sweep were completed with no reported incidents or complaints during the clearance.
What we actually deployed
- 60 Festival security guards supporting attendee assistance and crowd management.
- 10 Intervention agents helping address disruptive behaviour and remove individuals involved in harassment, fighting or intoxication-related disturbances.
- An approachable on-site presence for injured guests and others needing help.
- Security interventions addressing harassment, fighting and intoxication-related disturbances.
- A final site sweep to confirm the property was clear.
FAQ
What role did the intervention agents play?
Our intervention agents helped address disruptive behaviour and assisted with removing individuals involved in intoxication-related disturbances, harassment or fights. The team removed 20 individuals without reported injuries during those interventions.
How was disruptive behaviour handled?
The team removed 20 individuals involved in intoxication-related disturbances, harassment or fights. No injuries were reported during those removals.
How did the team manage the end of the festival?
Guards helped direct guests off the property and completed a final sweep. The closing clearance took under 10 minutes, with no incidents or complaints reported during departure.
What role did Vision Security play when an attendee needed help?
Our guards served as the first point of contact for attendees who were injured or needed assistance during the festival.
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