Trust & Compliance
Vision Security operates under provincial regulators in Quebec and Ontario. Every client engagement comes with verifiable licensing, $5M general liability coverage, bilingual service and documented reporting. Insurers, regulators and authorities can audit the file at any time.
Request a compliance packageOntario PSISA licence
#30000230
Private Security and Investigative Services Act, 2005
Quebec BSP licence
GAR 20062877
Bureau de la sécurité privée
General liability
$5,000,000
Per occurrence
Errors & Omissions
In place
Limits available on request
WSIB / CNESST
Clearance current
Certificate on request
Languages
English + French
OQLF-compliant service in Quebec
Security work in Canada is regulated by the province. A guard licensed in Ontario cannot legally work in Quebec, and vice versa. Vision Security holds agency licences in both provinces and keeps every agent compliant on both sides of the corridor.
Agency licence #30000230 under the Private Security and Investigative Services Act. Every agent holds an individual Ministry of the Solicitor General licence. They carry the required ID card on post and wear PSISA-compliant uniform markings. Use-of-force and ethics training are documented every year.
Permis d'agence GAR 20062877 from the Bureau de la sécurité privée. Each guard holds a valid permis d'agent and has finished the BSP-approved training. The BSP inspection service enforces ongoing standards. All public-facing service in Quebec is delivered in French as required by OQLF rules.
For events, corporate security and client sites that span both provinces, we deploy dual-licensed supervisors. They can operate on either side of the border. Rosters, training records and licence numbers are available to clients, insurers and regulators on request — we keep a compliance packet ready for every active account.
Insurance is where contracts are won or lost. Vision Security carries the coverage that major property managers, general contractors and venue operators require. We name additional insureds on request.
New agents do not go on post until they finish our internal training on top of their provincial licence. The baseline is the same across Quebec and Ontario. Regulators test the legal minimum; we train for the operational reality.
Every client account gets read-only access to our reporting platform. Patrol rounds, incident reports, photos and shift logs upload in real time. We keep them for 24 months. Nothing is handwritten on paper that never leaves the site.
GPS-tracked patrols with geotagged checkpoint scans. Clients see every round on a timeline — no trust-us, no after-the-fact backfilling.
Body-cam footage (where deployed), written narrative against a fixed template (who / what / when / where / witnesses / evidence), timestamped photos and video, uploaded before shift end.
Every contract has a written escalation ladder: Agent → Supervisor → Operations Manager → Director → Client contact + 9-1-1 / emergency services. Thresholds are agreed in writing so there is no ambiguity at 3 a.m.
Rollup reports delivered to the client contact every Monday, with monthly executive summaries covering incident counts, trend analysis, hot-spot mapping and recommended adjustments to the deployment plan.
For fire watch, loss prevention or post-incident reviews, we produce signed, timestamped packets formatted for insurers, the fire marshal, MOL, CNESST or the police — whatever the authority having jurisdiction requires.
In Quebec, service in French is required by the Charter of the French Language and enforced by the OQLF. Vision Security staffs all Quebec contracts with bilingual or French-first agents, supervisors and dispatch. All reports, signage and client communication go out in French by default. In Ontario, English is the operating language; French is available on request for clients serving francophone tenants, guests or audiences.
Central dispatch is live every hour of the year — no overflow to answering services. Average dispatch-to-deployment for urgent incidents is under 60 minutes within our core service areas.
One on-duty supervisor per 10 deployed agents on events, one per 15 on static posts. Supervisors audit posts in person, not just by radio check-in.
Written uniform SOP covering identification, grooming, PPE and client-specific dress codes (high-vis on construction, suit-and-tie for luxury, tactical black for intervention). Non-compliance is a progressive-discipline offence.
Vulnerable Sector Check and reference verification before hire. Re-verified every 24 months. Any criminal charge during employment triggers immediate review.
Body-cam and incident data is kept for 24 months (or the contract minimum for fire watch and loss prevention, whichever is longer). We handle it under PIPEDA (federal) and Loi 25 (Quebec). Clients can request deletion at the end of the contract.
Response time, reporting cadence, supervisor ratio, replacement-guard SLA and penalties for missed shifts are all in the master service agreement — not buried in fine print.
For procurement, legal review or insurer audit, we provide the following to qualified prospects under NDA:
Send us a scope and we will return a compliance package within one business day — licence numbers, certificates, training records, sample reporting — everything procurement and risk need to green-light a deployment.
