Trust & Compliance
Vision Security operates under provincial regulators in both Quebec and Ontario. Every client engagement is backed by verifiable licensing, $5M in general liability coverage, bilingual service delivery, and documented reporting workflows auditable by insurers, licence holders and authorities having jurisdiction.
Request a compliance packageOntario PSISA licence
#30000230
Private Security and Investigative Services Act, 2005
Quebec BSP licence
GAR 20062877
Bureau de la sécurité privée
General liability
$5,000,000
Per occurrence
Errors & Omissions
In place
Limits available on request
WSIB / CNESST
Clearance current
Certificate on request
Languages
English + French
OQLF-compliant service in Quebec
Security work in Canada is provincially regulated — a guard licensed in Ontario cannot legally work a post in Quebec, and vice versa. Vision Security holds agency licences in both provinces and maintains dual compliance for every agent deployed across the Quebec–Ontario corridor.
Agency licence #30000230 issued under the Private Security and Investigative Services Act. Every agent holds an individual Ministry of the Solicitor General licence, carries the required ID card on post, and wears PSISA-compliant uniform markings. Use-of-force and ethics training are documented annually.
Permis d'agence GAR 20062877 delivered by the Bureau de la sécurité privée. Each guard holds a valid permis d'agent, completed the BSP-approved training curriculum, and operates under service standards enforced by the BSP inspection service. All public-facing service in Quebec is delivered in French as required by OQLF language standards.
For events, corporate security and client sites that span both provinces, we deploy dual-licensed supervisors who can operate on both sides of the border. Rosters, training records and licence numbers are available to clients, insurers and authorities on request — we keep a compliance packet ready for every active account.
Insurance is where contracts are won or lost. Vision Security carries the coverage that major property managers, general contractors and venue operators require in their master service agreements — and we name additional insureds on request.
New agents do not go on post until they have completed our internal curriculum on top of their provincial licence. The baseline is identical across Quebec and Ontario deployments — regulators test the legal minimum, we train for the operational reality.
Every client account gets read-only access to our reporting platform. Patrol rounds, incident reports, photos and shift logs are uploaded in real time and retained for 24 months. Nothing is handwritten on paper that never leaves the site.
GPS-tracked patrols with geotagged checkpoint scans. Clients see every round on a timeline — no trust-us, no after-the-fact backfilling.
Body-cam footage (where deployed), written narrative against a fixed template (who / what / when / where / witnesses / evidence), timestamped photos and video, uploaded before shift end.
Every contract has a written escalation ladder: Agent → Supervisor → Operations Manager → Director → Client contact + 9-1-1 / emergency services. Thresholds are agreed in writing so there is no ambiguity at 3 a.m.
Rollup reports delivered to the client contact every Monday, with monthly executive summaries covering incident counts, trend analysis, hot-spot mapping and recommended adjustments to the deployment plan.
For fire watch, loss prevention or post-incident reviews, we produce signed, timestamped packets formatted for insurers, the fire marshal, MOL, CNESST or the police — whatever the authority having jurisdiction requires.
In Quebec, service in French is mandated by the Charter of the French Language and enforced by the OQLF. Vision Security staffs all Quebec contracts with bilingual or French-first agents, supervisors and dispatch, and all reporting, signage and client communication is delivered in French by default. In Ontario, English is the operating language; French is available on request for clients serving francophone tenants, guests or event audiences.
Central dispatch is live every hour of the year — no overflow to answering services. Average dispatch-to-deployment for urgent incidents is under 60 minutes within our core service areas.
One on-duty supervisor per 10 deployed agents on events, one per 15 on static posts. Supervisors audit posts in person, not just by radio check-in.
Written uniform SOP covering identification, grooming, PPE and client-specific dress codes (high-vis on construction, suit-and-tie for luxury, tactical black for intervention). Non-compliance is a progressive-discipline offence.
Vulnerable Sector Check and reference verification before hire. Re-verified every 24 months. Any criminal charge during employment triggers immediate review.
Body-cam and incident data retained for 24 months (or the contractual minimum for fire watch and loss prevention, whichever is longer). Handled under PIPEDA (federal) and Loi 25 (Quebec). Client can request deletion at contract end.
Response time, reporting cadence, supervisor ratio, replacement-guard SLA and financial penalties for missed shifts are all in the master service agreement — not buried in fine print.
For procurement, legal review or insurer audit, we provide the following to qualified prospects under NDA:
Send us a scope and we will return a compliance package within one business day — licence numbers, certificates, training records, sample reporting — everything procurement and risk need to green-light a deployment.
