Operational playbook
A 500,000 sq-ft 3PL in the Mississauga industrial belt was losing an average of 2.3 trailer-level cargo incidents per month — a mix of seal breaches, driver-side diversion and after-hours dock-door tampering. Insurance had put the client on notice before renewal.
Request a proposalPrevious security was reactive: a single unarmed guard at the gate reading drivers' BOLs at a glance, no yard patrol, no dock oversight, no seal verification log. Two of the five most recent incidents had already resulted in insurance claims; the fifth was on video but nobody could produce a chain-of-custody incident report.
Every inbound driver is now checked against a three-point protocol: government ID matches CDL, BOL matches gate pass, seal number matches the WMS expected value. Refusal process is written and drivers are rerouted without confrontation.
Three photographed yard audits per day — shift-open, mid-shift, shift-close. Every trailer in the drop lot is verified against the yard management system; discrepancies become a 15-minute escalation.
A guard is posted at the dock line during peak outbound, with after-hours dock-door alarm-response SLA of 10 minutes from dispatch. Seal photos are filed to the client's incident portal.
Every seal breach, missing pallet or suspicious driver interaction produces an incident report within 60 minutes, with photos and CCTV-clip references — formatted for the insurer and the client's internal loss-prevention team.
Yes. Our gatehouse logs, visitor register, seal verification records and CCTV retention are designed to produce the documentation an auditor expects for C-TPAT (US), PIP (CBSA) and AEO programs.
Written refusal procedure: the driver is re-directed to staging, the carrier's dispatcher is notified, and the load is held pending instruction. Nobody is confronted at the gate and no load leaves without verification.
The incident report references the NVR clip with camera ID and timestamp; we coordinate with the client's IT team to pull and preserve the clip before auto-overwrite (often 14-30 days).
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