Operational playbook

Case Study: Jewellery Store Security in the West Island | Vision Security

Approximately two weeks after a West Island jewellery store ended its security coverage, intruders broke through a neighbouring wall causing over $10,000 in reported damage and stolen merchandise. Discover how Vision Security returned to provide overnight protection, and why securing a store means looking beyond the front door.

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At a glance

Property: Jewellery store in Montreal’s West Island
Province: Quebec
Security concern: Reported targeting through a messaging app
Staffing: One security guard stationed inside the store
Initial assignment: Two weeks, opening to closing
Incident after coverage ended: Overnight break-in through a shared wall
Reported losses: $10,000+ in property damage and stolen merchandise
Renewed assignment: Four nights, closing to opening
Purpose of renewed coverage: Temporary protection during security system installation

The challenge

The jewellery store contacted Vision Security after learning it was being targeted through a messaging app. With valuable merchandise on site and several potential approaches to the property, the business needed a security presence that accounted for more than the main entrance.

An exterior patrol alone could not maintain a constant presence at every possible access point. Our assignment focused on placing a guard inside the premises, within the space requiring protection.

Our approach

Interior security guarding during business hours

Vision Security deployed one on-site guard from opening to closing for two weeks. Interior placement kept the guard close to the merchandise and positioned within the store, rather than relying solely on visibility from outside. No robberies were reported during this assignment. The client then advised that security services were no longer required.

Adapting coverage after an overnight break-in

Approximately two weeks after services ended, intruders broke into the store overnight by breaching the shared wall with the neighbouring business. The client reported more than $10,000 in combined property damage and stolen merchandise. When the store requested our return, we changed the coverage schedule to closing through opening, addressing the hours when the break-in had occurred.

Temporary protection during a security upgrade

For four nights, one guard remained inside the premises overnight while the client worked on installing a new security system. This temporary guarding assignment provided a physical security presence during the upgrade.

Outcome (first 3 months)

0 Incidents
Two Weeks of Daytime Security
No incidents or damage were reported while our security guard was stationed inside the West Island jewellery store.
$10,000+ in Reported Losses
Approximately Two Weeks After Coverage Ended
An overnight break-in resulted in more than $10,000 in property damage and stolen merchandise after security services were discontinued.
0 Further Attempts
Four Nights of Overnight Guarding After Services Resumed
Following the break-in, Vision Security returned to provide overnight protection. No further intrusion attempts or damage were reported during the four nights of coverage while new cameras were installed.

What we actually deployed

One on-site security guard, positioned inside the jewellery store to maintain a presence close to the merchandise and account for potential access beyond the storefront.
Two weeks of daytime coverage, from opening to closing, during the initial assignment.
Four nights of overnight guarding, from closing to opening, when the client requested our return after the break-in.
Temporary coverage during security system installation, providing an interior security presence while the upgrade was underway.
Temporary coverage during security system installation, providing an interior security presence while the upgrade was underway.

FAQ

Why was the security guard positioned inside the jewellery store?

The property had potential access points beyond the storefront. Interior placement kept the guard within the premises requiring protection, close to the merchandise.

Why did coverage change from daytime to overnight?

The initial assignment covered business hours. Following the overnight break-in, the client requested renewed services, and the schedule shifted to closing through opening. Written refusal procedure: the driver is re-directed to staging, the carrier's dispatcher is notified, and the load is held pending instruction. Nobody is confronted at the gate and no-load leaves without verification.

Can Vision Security provide temporary guarding during a security system installation?

Yes. For this client, Vision Security provided four nights of temporary overnight guarding while a new security system was being installed. Coverage can be discussed based on the property and the duration of the work.

Security guard services for West Island businesses

Whether your business needs daytime retail security, overnight guarding, or temporary coverage during a security upgrade, Vision Security can help you plan protection around your premises and operating hours.

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