Code-White response training
Every guard on a healthcare post completes non-violent crisis intervention training plus site-specific Code White/Black/Orange familiarization before unaccompanied duty.
Healthcare security
Hospital, Clinic & Long-Term Care Security
Vision Security protects acute care, mental-health units, long-term care and outpatient clinics across Ontario and Quebec with PSISA- and BSP-licensed guards trained for Code White response, emergency-department de-escalation, controlled-access pharmacy zones, and PHIPA/Loi 25–aligned visitor management.
Request a healthcare proposalClinical-environment risks we cover
Emergency-department aggression
Intoxicated, mental-health and triage-delay incidents requiring de-escalation-first response without interrupting clinical workflow.
Controlled substance security
Pharmacy, automated dispensing cabinet and waste-stream controls aligned with Controlled Drugs & Substances Act (CDSA) record-keeping.
Infant/patient elopement
Maternity, pediatric and dementia-unit protocols including Code Pink/Code Yellow activations, perimeter lock-down and bilingual public-address coordination.
Workplace violence (Bill 168 / CNESST)
Documented incident reporting that supports employer obligations under Ontario OHSA s.32 and Quebec LSST psychological-harassment provisions.
Cleanliness-sensitive access control
Surgical-suite, NICU, isolation-room and cold-chain storage access governance without breaking IPAC (Infection Prevention and Control) protocols.
Our healthcare protocols
PHIPA / Loi 25 privacy conduct
Guards are briefed on circle-of-care rules, incident-report redaction, bedside confidentiality, and non-disclosure of patient identifiers in radio traffic.
Emergency-department posting
Dedicated ED guard with visible position at triage/waiting area, silent panic-button integration with nursing station, and written hand-off to every shift.
Pharmacy & drug-diversion watch
Controlled-zone access logs, CCTV camera walk-audits, end-of-shift seal checks, and chain-of-custody witness for narcotic waste.
Visitor & after-hours access
After-hours entry governance with photo-ID verification, visitor badges, bedside visiting-hour enforcement, and discreet escort for discharged high-risk patients.
Outbreak & IPAC compliance
PPE-ready posts, screening-station support, donning/doffing discipline, and ability to scale staff levels during respiratory or gastro outbreaks.
Standards & regulations we operate under
- Ontario PSISA, 2005 (licence #30000230) — private-security scope and use-of-force limits
- Quebec Loi sur la sécurité privée / BSP (licence GAR 20062877) — all Quebec deployments
- PHIPA (Ontario) and Loi 25 (Quebec) — health-information privacy conduct
- Accreditation Canada / Joint Commission–aligned documentation for audit cycles
- OHSA s.32 (ON) / LSST (QC) — workplace violence & harassment reporting support
- AODA / LAPHO accessibility protocols at patient-facing posts
Services commonly deployed at healthcare sites
Healthcare coverage — cities served
FAQ
Are your guards trained to handle Code White incidents?
Yes. Every guard assigned to a healthcare post completes non-violent crisis intervention (NVCI) or CPI-equivalent training before unaccompanied duty, and participates in site-specific Code White/Black/Orange drills at onboarding and annually.
Do you understand PHIPA and Loi 25 requirements?
Yes. Guards are briefed on health-information privacy, patient-identifier handling in radio communications, redacted incident reporting, and bedside confidentiality. We do not retain PHI in operational systems.
Can you scale staff during an outbreak?
Yes. Our dispatch maintains a standby roster for surge deployment (screening-station support, visitor-restriction enforcement, cohort-unit posts). Scale-up SLA is 12 hours from request.
What licensing should a healthcare security guard carry?
In Ontario, a valid PSISA security guard licence. In Quebec, a BSP permit. We verify status at hire and re-verify before every renewal cycle; expired licences are grounds for removal from schedule.
Do you support pharmacy and narcotics diversion controls?
Yes. We provide access-logging, CCTV-walk audits, seal verifications, and chain-of-custody witnessing for controlled-drug waste. Documentation is retained for the period required by the client's accreditation cycle.
Let's scope your sector deployment
Send us your scope and we'll reply with a sector-specific staffing plan backed by our PSISA and BSP licensing and $5M general liability coverage.