Uniformed floor presence
Visible deterrence at entry, fitting rooms and high-value categories, with trained greet-and-qualify interactions rather than aggressive profiling.
Retail security
Retail & Shopping-Centre Security
Vision Security covers flagship stores, national chains, shopping centres and mixed-use retail in Ontario and Quebec. We combine uniformed deterrence, plain-clothes loss prevention, de-escalation-trained response and data-driven incident reporting that feeds directly into shrink and insurance analysis.
Request a retail proposalRetail-environment risks we cover
Organized retail crime (ORC)
Crew-based theft, booster-bag cases and cross-store patterns — responded to with intel-sharing between sites and prosecution-grade evidence files.
High-value merchandise theft
Electronics, cosmetics, handbag and luxury-goods watch, with concealment interdiction and de-escalation-first recovery.
Violent customer incidents
Refund-dispute escalations, intoxicated customers and mask/age-verification refusals — handled without escalating to physical force absent legal grounds.
Internal shrink
Cashier-wrap monitoring, receiving-door control and exit-interview support that withstand employment-law and union scrutiny.
Parking-lot & after-hours
Closing escort to vehicles, mobile patrol checkpoints, alarm response and unauthorised-loitering removal.
Our retail protocols
Plain-clothes LP
Apprehension-trained loss-prevention agents operating under a published apprehension SOP aligned with Criminal Code s.494 (citizen's arrest) limits.
Incident documentation
Structured incident reports with SKU data, CCTV clip references, recovered-value and witness statements — delivered to the retailer's LP system same day.
De-escalation & conflict resolution
No-touch policy by default; physical intervention only where Criminal Code grounds are met and bodily harm is imminent.
Opening / closing procedures
Pre-open perimeter check, till open/close observation, night-drop escort and after-hours alarm arming with two-person sign-off.
ORC intelligence sharing
Cross-site pattern reporting (suspect photos, MO, vehicle plates) with retailer and regional loss-prevention networks.
Standards we operate under
- PSISA (ON) & BSP (QC) use-of-force, uniform and licensing requirements
- Criminal Code of Canada s.494 — citizen's arrest powers and limits
- AODA / LAPHO accessibility protocols at customer-facing posts
- Loi 25 (QC) & PIPEDA — customer PII handling in incident reports
- NRF LP Benchmark, RILA and Retail Council of Canada shrink frameworks
Services commonly deployed at retail sites
FAQ
Do your loss-prevention agents make apprehensions?
Yes, under a published apprehension SOP that limits action to the grounds set out in Criminal Code s.494. De-escalation and disengagement are preferred where any element of the SOP is not met.
Can you cover a multi-site retail chain across Ontario and Quebec?
Yes. We operate under PSISA in Ontario and BSP in Quebec with a single point of contact, unified incident reporting and consolidated monthly shrink and incident analytics.
Do you offer plain-clothes loss prevention?
Yes. Plain-clothes LP agents operate alongside or instead of uniformed guards, with the same licensing, use-of-force limits and incident documentation standards.
Are your guards trained for accessibility compliance?
Yes. AODA (Ontario) and LAPHO (Quebec) customer-service training is part of our onboarding for all retail posts.
How do you handle parking-lot and after-hours incidents?
Mobile patrol units perform scheduled or random checkpoint sweeps, respond to alarms, and escort employees to vehicles on request. All touches are time-stamped via NFC checkpoint tags.
Let's scope your sector deployment
Send us your scope and we'll reply with a sector-specific staffing plan backed by our PSISA and BSP licensing and $5M general liability coverage.