Lobby concierge officers
BSP-licensed bilingual lobby officers in Vision Security uniform — visitor screening, guest registration, key handoffs, taxi calls, package logging, polished resident interactions.
Montreal · Condos · Concierge · BSP licensed · Bilingual
Condo Security Montreal
Vision Security delivers BSP-licensed bilingual concierge and condo guards for Montreal high-rises — visitor management, package handling, garage patrols and 24/7 dispatch from Griffintown to Westmount and the West Island.
Call our Montréal team514-279-7209- BSP licence GAR 20062877
- $5M Insurance
- 24/7
Why Montreal businesses need real security
Condo security in Montreal is a service business as much as it is a security one. The lobby officer is the face of the building — the first person owners see in the morning, the person renters introduce their guests to, and the person Amazon, Uber Eats and DHL drivers deal with twenty times a day. In a Griffintown condo, that officer might handle 400 inbound deliveries a week. In a Westmount tower, they're managing visitor logs for residents who travel internationally and expect their package room to look immaculate. In Old Montreal, they're balancing tourist visitors with permanent owners who don't want their lobby treated like a hotel. Every Vision Security condo officer in Montreal is BSP-licensed, fluent in French and English, and trained on the specific building they're posted to — its visitor policies, package SOPs, after-hours protocols and emergency plans.
Most syndicates of co-ownership come to us after a bad experience with another agency: a concierge who couldn't communicate with francophone residents, packages going missing without a clear chain-of-custody, garage patrols that obviously weren't being done, lobby officers reading their phones instead of greeting owners. Our model fixes those failures. Vision Security writes documented post orders for every condo, runs scheduled supervisor visits, posts daily and monthly reports for the board, and runs a 24/7 dispatch line out of Montreal, answered by a real person when something goes wrong overnight. The condo manager doesn't get woken up — we handle the response and report back the next morning.
We currently staff condo lobbies and concierge desks across the island: Griffintown, Old Montreal, downtown, the Plateau, Westmount, NDG, Verdun, the South West, Saint-Laurent, the West Island, and across the river in Brossard, Boucherville and Laval. Whether a building wants a single overnight lobby officer or a full 24/7 program with garage patrols, package room management and after-hours guest registration, our condo security operation is built for it.
What's included
Package & delivery management
Documented chain-of-custody for inbound packages, photo logging on receipt, secure package room control, resident notification and delivery driver protocols.
Garage & basement patrols
Scheduled garage patrols on every shift, parking validation, monitoring of unauthorized vehicles, after-hours bicycle and storage room checks.
Visitor & contractor access control
Visitor logs, contractor sign-in protocols, mover access scheduling, restricted floor access enforcement and after-hours guest registration.
After-hours access & response
Locked-front-door buzzer management, after-hours noise complaint handling, lockout assistance coordination and emergency contact for the syndicate.
Fire panel & life-safety coverage
Officers trained on the building's fire panel, evacuation procedures and life-safety equipment — first response while waiting for SIM Montreal.
Mobile garage & perimeter patrol
Marked Vision Security vehicles patrolling condo garages, exterior perimeters and adjacent streets — useful for buildings without 24/7 desk coverage.
Board reporting
Monthly reports for the board of directors — incidents, packages handled, visitor counts, patrol completion, anomalies — formatted for AGM use on request.
Industries we serve
High-rise condos
30-50 storey condo towers in Griffintown, downtown, the South West, the Plateau and Westmount — full concierge programs with package, garage and visitor control.
Boutique condos
Smaller boutique buildings in Old Montreal, Mile End and Outremont — overnight or split-shift lobby coverage tuned to the building's actual visitor volume.
Mixed-use condo buildings
Buildings combining ground-floor retail, office floors and residential — coordinated security plans across multiple entry points and visitor types.
Co-ownership syndicates
Long-running syndicates renewing or replacing concierge contracts — we transition mid-month with continuous coverage and zero gap.
Rental & condo-rental hybrids
Buildings with significant rental units alongside owner-occupied — different visitor policies, different package volumes, single security plan.
Luxury Westmount & Old Montreal
High-end buildings with international ownership and discretion requirements — uniformed concierge with hospitality-grade presentation.
South Shore & Laval condos
Newer condo developments in Brossard, Boucherville, Longueuil and Laval — overnight or 24/7 coverage as the building grows in.
How we work
- 01
Site walk & operational brief
A Vision Security supervisor visits your building, walks the lobby, garage and amenity floors, and meets the syndicate or property manager to capture visitor patterns, package volume, after-hours rules and any current issues.
- 02
Written post orders
We draft documented post orders specific to your building — visitor SOPs, package handling chain-of-custody, garage patrol routes, after-hours guest registration, fire panel response — reviewed and signed off by the manager before any officer walks the lobby.
- 03
Officer assignment & training
We assign primary and secondary BSP-licensed bilingual officers, train them on the building (FOB system, package room, fire panel, residents' preferences) and run a paid shadow shift before they start solo.
- 04
Go-live & first-month review
Daily logs from day one, supervisor visits in the first week, and a documented 30-day review with the syndicate covering visitor counts, packages handled and any anomalies before steady-state operations.
- 05
Steady-state operations & reporting
Monthly reports formatted for board AGM use, scheduled supervisor visits, named account contact for the property manager, and 24/7 Montreal dispatch handling overnight call-outs without involving the manager.
Why clients choose Vision Security
- Bilingual concierge by default — Every Montreal condo officer works fluently in French and English — not negotiable for Quebec condos.
- BSP licensing on every shift — Active BSP permis d'agent de sécurité verified before each officer walks the lobby; numbers shared with the syndicate on request.
- Documented chain-of-custody — Every package logged on receipt with photo and signed out to the resident — zero argument when something does go missing.
- Named site supervisor — Real Montreal-based supervisors who actually visit on a published schedule and read every shift's logs before shift change.
- 24/7 Montreal dispatch — A 24/7 dispatch line answered by a real person overnight — the manager doesn't get woken up by call-outs.
- Board-ready monthly reporting — Reports formatted for AGM use — visitor counts, package volume, patrol completion, anomalies — included in tenant communications without rework.
Montreal neighbourhoods & areas served
- Downtown Montreal
- Old Montreal & Old Port
- Plateau-Mont-Royal
- Griffintown
- Mile End
- Westmount
- Outremont
- Saint-Laurent
- Verdun & LaSalle
- Côte-des-Neiges & NDG
- Rosemont–La Petite-Patrie
- Hochelaga-Maisonneuve
- Anjou & Saint-Léonard
- Laval
- Longueuil & the South Shore
- Brossard & Boucherville
- West Island (Pointe-Claire, Dollard-des-Ormeaux, Kirkland)
Licensing & compliance
Every condo officer Vision Security deploys in Montreal holds an active BSP permis d'agent de sécurité. Our agency holds the corporate BSP licence required to operate in Quebec, and supervisors hold the additional supervisor class. We provide licence numbers and supervisor certifications to syndicates and managers on request — many condo boards now require this before contracting.
Insurance & trust
Vision Security carries $5,000,000 commercial general liability and full CNESST coverage in Quebec. Certificates of insurance naming the syndicate, managing agent or condo corporation are issued within one business day. We can also be added as additional insured on the building's master policy on request.
Emergency availability
Urgent staffing: Typically within 1 hour anywhere on the island of Montreal for guard absences and after-hours condo emergencies
Our 24/7 Montreal dispatch handles concierge call-outs, after-hours noise complaints, suspicious-activity alarms and major incidents (fire, flood, medical) — so the syndicate's directors and the property manager don't have to handle those calls themselves. We own the response and report back the same morning.
Frequently asked questions
Are your Montreal condo guards bilingual?
Yes. Every condo officer we deploy in Montreal is fluent in both French and English. This is non-negotiable for condo work in Quebec — owners, renters and visitors expect bilingual service at every interaction.
Do you handle package deliveries with a documented chain of custody?
Yes. Every package is photographed and logged on receipt, stored in the building's package room, and signed out to the resident with a delivery confirmation. We can integrate with the building's existing parcel software (Package Concierge, Luxer One, BuildingLink) on request.
Can you take over our concierge contract from another agency mid-month?
Yes. We routinely transition Montreal condo contracts with continuous coverage — typically within 5-10 business days. Send us the building, current schedule and the issues you've experienced and we'll plan the transition with no service gap.
How does your supervision work for our building?
Every condo we cover gets a named site supervisor who visits on a published schedule, conducts post audits, reviews all logs and reports to a named account contact at the property management firm. The board sees a monthly summary report formatted for AGM use.
Can you do garage patrols even if we don't have a full-time lobby?
Yes. Mobile patrol packages cover scheduled overnight garage and perimeter patrols for condos that don't justify a full-time desk. Each patrol is GPS-verified with photo logs, and we can bundle alarm response on the same contract.
How much does condo security cost in Montreal?
Hourly rates for Montreal condo concierge typically run $26-$42 per hour for unarmed BSP-licensed officers, depending on hours, training requirements (e.g. fire panel, hospitality presentation) and shift length. Mobile garage-patrol packages start lower and are quoted per visit.
Do you handle move-ins and contractor access?
Yes. We run move-in scheduling, mover sign-ins, contractor access control, freight elevator coordination and after-event cleanup checks as standard parts of our condo programs.
Can you cover Laval and South Shore condos?
Yes. We staff condo programs in Laval, Brossard, Longueuil, Boucherville and across the South Shore from the same Montreal operations team — same standards, same supervision, same dispatch.
Concierge vs. security guard — what's the actual difference?
The licensing is the same. The presentation, training and post orders are not. Here's how to scope what your building actually needs.
Concierge officer
- Suited or hospitality-grade uniform
- Strong customer-service training, multilingual where possible
- Visitor logs, package handling, key handoffs, taxi calls
- Soft-touch enforcement; enforcement language is the exception
- Best fit: residential condos, Class-A office towers, hotels, luxury retail
Security guard
- Standard security uniform with rank insignia
- Patrol, access control, incident response, report writing
- De-escalation and use-of-force training where licensed
- Direct enforcement of post orders; clear escalation paths
- Best fit: construction, industrial, retail loss prevention, mobile patrol, event security
Many buildings genuinely need both — a concierge by day and a security guard overnight. We'll scope the mix in the site walk before quoting.
The risk of hiring the cheapest security agency
When a bid comes in well below market, the savings are usually being generated somewhere illegitimate. The most common shortcuts:
- Unlicensed guards. Officers without active provincial licences working under another guard's name. If anything goes wrong on site, the legal liability lands on the client.
- Insurance gaps. COIs that look real but expire mid-contract, or commercial general liability limits well below what a prudent property owner would accept.
- No supervision. No site visits, no log reviews, no named supervisor. Officers go ungoverned and post orders quietly stop being followed.
- Cash-only payroll. Officers paid under-the-table without WSIB or CNESST coverage — illegal and a direct liability transfer to the client if an officer is injured.
- National call-centre dispatch. Overnight calls go to a generic answering service that just takes a message. By the time anyone responds, the situation has escalated.
Ask any agency for: agency licence number, $5M COI naming you, training records, supervisor schedule and a 24/7 dispatch number that rings to a real person. If they can't produce all five, walk away.
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Get condo concierge built for your Montreal building
Send us the building, current shift schedule and any concerns you've raised with previous providers. You'll get a written condo security program and quote within 24 hours — bilingual BSP-licensed officers, $5M in insurance and 24/7 Montreal dispatch.
Call our Montréal team514-279-7209